Stonebriar Chevrolet has earned an impressive 4.2-star rating from 880 verified customer reviews. More than 12,000 customers have chosen it as their preferred service destination, but these numbers don’t tell the complete story.
The Frisco location receives mixed feedback from its customers. Some customers highlight their service advisors’ professional approach, while others share less favorable experiences. Our detailed research into Stonebriar Chevrolet’s service shows varying customer experiences. The wait times range from quick 15-minute assistance to lengthy year-long vehicle order delays that require $3,000 deposits. We’ve studied hundreds of customer stories to give you a clear picture of what you might experience.
Customer Experiences Before Purchase
Customers at Stonebriar Chevrolet share mixed experiences about their car buying journey. The dealership’s online tool makes trade-in valuations simple and straightforward. Their sales team specializes in both new and used vehicles.
Some buyers have faced pushy sales tactics. Sales staff often jump straight to monthly payment discussions before showing the car’s features. The dealership sometimes adds unexpected “Dealer Added Accessories” fees up to $3,000 – details you won’t find in their listings.
Stonebriar’s pricing structure excludes tax, title, license, and a $225 documentation fee. Buyers should double-check all charges because hidden fees might pop up after price negotiations.
Trading in your car works smoothly here. The dealership takes vehicles from any manufacturer and gives instant quotes that help reduce your new car’s cost. This works even if you still have payments left on your current car.
Test drives are easy to arrange at Stonebriar Chevrolet. While appointments help speed things up, you can just walk in. You can reach the dealership by phone, email, or stop by to ask questions.
Bad credit won’t automatically stop you from buying a car – the dealership works with different financial situations. Smart buyers recommend checking the car before letting them run your credit.
The car selection gets mixed reviews. Some customers love the choices, while others wait longer than expected for specific models. The dealership suggests checking their website often or calling them to track down the exact car you want.
The Purchase Process at Stonebriar
Stonebriar Chevrolet gives you the choice to buy your car in person or online. Their Priority Track system lets you complete your purchase from home. You’ll get upfront pricing and clear details about every part of your purchase right away.
Buying a car takes just six steps. Start by picking a vehicle from their inventory or building one that matches your priorities. You’ll then discover the full potential of pricing options and ways to lease or finance. If you have a trade-in, Kelley Blue Book gives you instant cash offers that you can use whatever you decide to buy a new vehicle or not.
The next step needs you to submit a credit application with your driver’s license and current insurance documents. Even if you’re paying cash, there’s a quick federal form to complete. After credit approval, you’ll see your final deal sheet with the approved terms.
The dealership’s finance experts create packages that work for each customer’s situation. They work with banking institutions of all sizes to help people with different credit backgrounds. The dealership takes trade-ins from any brand, which makes things easier for buyers.
Stonebriar Chevrolet brings your new car right to your door. After you finish the purchase online, they handle all the paperwork and deliver your vehicle where you want it. You can also book test drives ahead of time, and they’ll have your chosen vehicle ready when you arrive.
Protection plans come in several options based on what matters most to you. These plans include key repair, emergency help, roadside support, and valet services. Their roadside assistance covers everything from lockouts to running out of gas.
New buyers love the dealership’s budget-friendly approach. Online tools help you figure out what you can afford before you spend too much. The secure online financing lets you check if you qualify for credit while keeping your information safe.
After-Sale Service Reality
Customer reviews of Stonebriar Chevrolet’s Frisco location show varied service experiences. The service center employs Certified Service experts who work on every part of Chevrolet vehicles from wipers to wheels.
Regular maintenance visits get high marks for efficiency. The service department’s online scheduling makes booking appointments easy. Service advisor Maria gets great reviews for her patient explanations and timely maintenance reminders. The technicians complete most repairs on schedule and often deliver vehicles earlier than expected.
Customers love the facility’s amenities. The children’s playroom makes service visits easier for parents. Free car washing and hoovering services come with maintenance appointments.
However, some customers have had problems. The biggest issue involves warranty coverage disputes. Several customers faced unexpected repair costs even with extended warranties. One BMW owner needed multiple repairs for an oil leak and ended up going to another dealership.
Communication can be spotty. Days can pass before customers hear updates about their vehicles. Getting hold of service advisors or receiving callbacks proves difficult. Parts and repair times vary a lot, leaving some customers waiting too long.
Warranty claims handling raises red flags. Many customers get confused about MPP (Mechanical Protection Plan) warranty terms. Some repairs promised under warranty protection cost extra money later.
Tips for better service:
- Book appointments through the dealership’s online portal
- Ask for clear warranty coverage explanations
- Document all service conversations and agreements
- Check completion times and loaner car availability first
Many loyal customers stick with Stonebriar Chevrolet’s service department because of quality maintenance and detailed pre-repair discussions. The dealership’s staff takes time to explain service recommendations, which adds value to their after-sale support.
Conclusion
Customer stories paint a mixed picture of Stonebriar Chevrolet. Many customers love their quick online systems and dedicated service team, while others point out issues with pricing clarity and warranty terms.
The dealership stands out with its modern buying options and detailed service facilities. Smart buyers should take time to check all fees, get warranty terms in writing, and keep open lines of communication with the dealership staff.
New customers will appreciate the dealership’s comfortable amenities and simple trade-in process. Your experience at Stonebriar Chevrolet depends on good preparation and watching the details. The best approach is to book appointments early, ask for all paperwork upfront, and double-check every charge before you sign any deals.
The mix of old-school and digital services makes things easier for customers. A great experience comes from knowing what to expect and taking the right steps. These real-life stories and lessons can help you decide if Stonebriar Chevrolet matches what you need in a car dealer.
FAQs
Q1. What services does Stonebriar Chevrolet offer? Stonebriar Chevrolet offers a range of services including new and used vehicle sales, online purchasing options, trade-in services, financing, and after-sale maintenance and repairs. They also provide at-home delivery and various protection plans for customers.
Q2. How is the customer experience at Stonebriar Chevrolet? Customer experiences at Stonebriar Chevrolet vary. While many praise the efficiency of their online systems and dedicated service advisors, others report concerns about pricing transparency and warranty coverage. The dealership has both positive reviews for their service department and some negative feedback regarding communication and unexpected fees.
Q3. What should I know before purchasing a vehicle from Stonebriar Chevrolet? Before purchasing, carefully review all fees and charges, including potential “Dealer Added Accessories” fees. It’s advisable to schedule appointments for test drives, thoroughly inspect vehicles before credit checks, and clearly understand all terms of the purchase agreement, including warranty coverage.
Q4. How does the trade-in process work at Stonebriar Chevrolet? Stonebriar Chevrolet accepts trade-ins from any brand and provides immediate quotes that can offset new vehicle costs. They use Kelley Blue Book for instant cash offers, and the process accommodates situations where customers still owe money on their current vehicle.
Q5. What amenities does Stonebriar Chevrolet’s service center offer? The service center at Stonebriar Chevrolet offers online scheduling for appointments, a children’s playroom for parents, and complimentary vehicle washing and vacuuming services with maintenance appointments. They also have Certified Service experts specializing in maintaining every aspect of Chevrolet vehicles.